The Origins of Business-to-Technical Communication

black notebook with pencil  - typofi (SXC)

From a Notebook of Ideas

One of those rare moments of clarity came during my interview for the Director of IT  position at Thrive Life. It wasn’t even the interview itself, but the preparation for it—trying to quantify my strengths and weaknesses—that helped me realize that there was something I could offer. I got the job, but I knew before I walked into the interview that no matter how it turned out, I was on to something that mattered.

My pre-interview notes spanned four or five pages of a black notebook I still keep with me. The ‘ah-ha’ moment is circled at the top of one of those pages: Business-to-Technical Communication.

The business managers at Thrive Life had a problem; they were spending more time battling with their I.T. staff than building new value for their customers. During the early interview process I heard complaints from departments on each side and came to the conclusion that I had a talent they needed. I could speak the language on both sides of the aisle.

Ten months later, those same departments are making great things happen, together.

To What End?

My question—the reason that phrase is circled in my notebook—was why couldn’t more managers get these same results? Was this simply an innate talent, or was good IT communication a skill that could be evaluated and quantified, taught and improved? I believe it is the latter: business managers can learn to speak to IT developers, and vice-versa, in highly effective ways.

Over the next two to three years I would like to develop my ideas here on how business managers at all levels can get the most out of their IT departments. It’s my observation that too often there is a disconnect between business oriented and technically oriented departments of a company. I have seen that when communication happens correctly, amazing results follow.

As managers in the business world continue to rely on technical innovation to succeed, I believe good business-to-technical communication will play a key role in the success of any project. Furthermore, with the right bridge, companies can build teams of integrated business and IT departments that work together to achieve spectacular results. The goal of this site is to help build the right bridges between those teams.